Security Services Ambassador (Seasonal)

Chicago Cubs-posted 8 days ago

Part-time • Entry Level

Onsite • Chicago, IL

1,001-5,000 employees

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The Chicago Cubs Security Staff plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. Our Event Staff are energetic, engaging, passionate, personable, and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans while supporting the execution of a variety of unique events across the Wrigley Field campus. We are looking to welcome new Security Staff members to our teams for our 2026 events season. If you think you have what it takes and want to be part of the team, apply today! Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place at the end of January and monthly throughout the summer.

Deliver best-in-class customer service via the Cubs service brand.
Assist guests with security screening, bag checking, greeting, locating seats and answering questions about Wrigley Field.
Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training, while upholding the “Wrigley Field Fan Code of Conduct”.
Promote a safe and enjoyable experience, identify, respond to, and report safety risks, inappropriate behavior or medical situations through functional hierarchy.
Assist in maintaining order and act as on-scene authority in situations where conflict or disorder may arise.
Use knowledge from trainings and resources available to engage fans and guests to deliver exceptional service.
Perform additional responsibilities as needed and as directed by supervisory personnel.
Responsible for adhering to the Chicago Cubs Use of Force policy and utilizing the proper techniques that were demonstrated in appropriate situations

Demonstrated ability to create unique personal interactions
Ability to work the minimum number of hours per season including nights, weekends and holidays throughout the year.
Demonstrated ability to address and resolve conflict including but not limited to verbal and physical tactics
Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time, assist guests up and down stairs, wipe down seats in sections daily, distribute promotional items, scan tickets/IDs and give appropriate directions
Ability to work the minimum number of events per season including days, nights, and weekends
High school diploma or GED
18 years or older by Opening Day

A passion for Wrigley Field and its unique history
Demonstrated positive attitude and initiative
Demonstrated ability to thrive in a team setting
Ability to work under stress
Responds well to coaching and feedback
Prior experience in a security or guest services function
Prior experience operating metal detection equipment

Option to purchase a discounted meal on game days
Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
Exclusive special events for associates
Professional development & engagement opportunities
Rewards & recognition programs
Access to best-in-class facilities including an associate locker room & break room
Uniform(s) provided at no cost

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Security Services Ambassador (Seasonal)

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