Guest Services Ambassador (Seasonal)
About The Position
The Chicago Cubs Guest Services Staff plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. Our Event Staff are energetic, engaging, passionate, personable, and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans while supporting the execution of a variety of unique events across the Wrigley Field campus. We are looking to welcome new Event Staff members to our teams for our 2026 events season.
Requirements
- Must be at least 16 years or older
- Ability to work the minimum number of hours per season (270) including nights, weekends and holidays throughout the year. This averages to be about 45 hours a month.
Responsibilities
- Deliver best-in-class customer service to all guests of the ballpark
- Assist guests by scanning and checking tickets, greeting and directing ballpark guests, and answering questions about Wrigley Field offerings and policies
- Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training while upholding the "Wrigley Field Fan Code of Conduct"
- Ability to work indoor and outdoor in a variety of weather conditions and effectively adapt to a changing work environment
- Promote a safe and enjoyable experience by identifying and reporting inappropriate behavior, safety risks or medical situations through functional hierarchy
- Use knowledge of Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service
- Perform additional responsibilities as needed and as directed by supervisory personnel
Benefits
- Option to purchase a discounted meal on game days
- Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
- Exclusive special events for associates
- Professional development & engagement opportunities
- Rewards & recognition programs
- Access to best-in-class facilities including an associate locker room & break room
- Uniform(s) provided at no cost
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
