Guest Services Agent (Seasonal)

Grand Traverse Resort•Acme, MI

2d•$15 - $18•Onsite

About The Position

The Grand Traverse Resort and Spa located in Traverse City, MI has openings for 6 full time temporary Guest Services Agents, $15.07/hr to $18.00/hr ($22.61/hr to $27.00/hr O.T.) from 4/01/2026 to 11/30/2026. Check guests into hotel rooms, act as a resort ambassador with each guest, complete operations at the front desk, and maintain the resort guest service standards and operational procedures. The position will also greet, welcome and check-in upon arrival; greet and bid farewell upon departure. Handle incoming phone calls, radio calls, and guest messages; maintain guest accounts; educate self and guest on resort activities, events and happenings; anticipate guest needs and problem solve before they become complaints; issues and deal with them before they become complaints; follow safety and emergency policy and procedures; clean and maintain a tidy and professional work area; assist with answering the phone (PBX). Must be capable of lifting up to 25 lbs. and stand for extended periods of time. Must be able to quickly move arms, hands, and fingers to grasp; manipulate, write, type and assemble objects. The ability to walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. Comprehend with the ability to follow directions while effectively handling stress and difficult situations/interactions while also remaining focused and professional. Being organized with attention to detail No experience req. Maintain professional appearance and uniform standards based upon the Resort policies and/or standards. The specific days and hours of work will vary depending on scheduling and business volume but will generally be 5 days per week, weekends and holidays are not guaranteed off. This position will work one of the following shifts, 7:00 am to 3:00 pm, 3:00 pm to 11:00 pm, or 11:00 pm to 7:00 am. The business is open 7 days per week, 365 days per year including weekends and holidays. Modifications to the employees’ schedule may be made based upon business needs and volume. Advanced notices of this need may not always be possible, but all attempts will be made to communicate these changes as soon as possible. Earned sick time is accrued by all eligible employees. Employees may utilize this time as it accrues in one-hour increments and for the purpose in which it is designed.This posting is being made in connection with an application for H-2B workers. Employees are paid every two weeks. A single workweek (Thursday to Wednesday) will be used to compute wages due and overtime calculations. The employer will make all deductions from the worker's paycheck required by law but will make no other deductions unless authorized by the employee; for example, rent and rent deposit deductions Work tools, supplies and equipment will be provided without charge or deposit. Employees may purchase discounted meals in the employee cafeteria. Discounts are available at the Resort amenities (I.E.. Food & Beverage, Golf, Spa, Retail, etc).If required by prevailing law the employer guarantees to offer work for hours equal to at least three-fourths of the workdays in each 12-week period of the total employment period. H-2B workers will be reimbursed in the first workweek for all visa, visa processing, border crossing, and other related fees, including those mandated by the government (excluding passport fees) incurred by the worker. If the worker completes 50% of the work contract period, employer will reimburse the worker for transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or where the worker is dismissed earlier, employer will provide or pay for worker's reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. Daily subsistence will be provided at a rate of $16.28 per day during travel to a maximum of $68.00 per day with receipts. The employer does have a limited number of shared housing units available for rent by seasonal employees at a cost to the employee of $10.00-$15.00 per day or $70.00-$105.00 per week. A refundable $400 housing deposit is required minus a $25.00 cleaning fee. The Resort does not provide transportation to/from work during the term of employment. The distance from employee housing to the employees main resort work location varies, but on average is a 15-20 minute walk. This job order, including its wage and working terms and conditions, is contingent upon prevailing legal interpretations of federal H-2B immigration and FLSA employment law, including Department of Labor and Department of Homeland Security regulations. If any such prevailing law is rescinded, superseded, vacated, or substantially modified, then the employer will accordingly revise any affected term.

Requirements

Must be capable of lifting up to 25 lbs. and stand for extended periods of time.
Must be able to quickly move arms, hands, and fingers to grasp; manipulate, write, type and assemble objects.
The ability to walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.
Comprehend with the ability to follow directions while effectively handling stress and difficult situations/interactions while also remaining focused and professional.
Being organized with attention to detail
No experience req.
Maintain professional appearance and uniform standards based upon the Resort policies and/or standards.

Responsibilities

Check guests into hotel rooms
Act as a resort ambassador with each guest
Complete operations at the front desk
Maintain the resort guest service standards and operational procedures
Greet, welcome and check-in upon arrival
Greet and bid farewell upon departure
Handle incoming phone calls, radio calls, and guest messages
Maintain guest accounts
Educate self and guest on resort activities, events and happenings
Anticipate guest needs and problem solve before they become complaints
Follow safety and emergency policy and procedures
Clean and maintain a tidy and professional work area
Assist with answering the phone (PBX)

Benefits

Earned sick time is accrued by all eligible employees. Employees may utilize this time as it accrues in one-hour increments and for the purpose in which it is designed.
Work tools, supplies and equipment will be provided without charge or deposit.
Employees may purchase discounted meals in the employee cafeteria.
Discounts are available at the Resort amenities (I.E.. Food & Beverage, Golf, Spa, Retail, etc).
H-2B workers will be reimbursed in the first workweek for all visa, visa processing, border crossing, and other related fees, including those mandated by the government (excluding passport fees) incurred by the worker.
If the worker completes 50% of the work contract period, employer will reimburse the worker for transportation and subsistence from the place of recruitment to the place of work.
Upon completion of the work contract or where the worker is dismissed earlier, employer will provide or pay for worker's reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer.
The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved.
Daily subsistence will be provided at a rate of $16.28 per day during travel to a maximum of $68.00 per day with receipts.
The employer does have a limited number of shared housing units available for rent by seasonal employees at a cost to the employee of $10.00-$15.00 per day or $70.00-$105.00 per week.
A refundable $400 housing deposit is required minus a $25.00 cleaning fee.