Guest Services Agent

Devil's Thumb Ranch

5d • $18 - $22

About The Position

As a Guest Services Agent, you’ll be the welcoming face and helpful guide for guests throughout their stay. This role requires a strong customer-first mindset, an eye for detail, and a love for connecting with people from all over the world. Whether helping with check-in, guiding guests to activities, or solving a last-minute request, you'll ensure every stay at the Ranch is memorable.

Requirements

• 1–3 years of experience in hospitality, customer service, or front desk roles.
• Friendly, outgoing personality with a strong desire to help others.
• Fluent in English; strong verbal and written communication skills.
• Comfortable with computers; experience with property management systems preferred but not required.
• Detail-oriented and organized with the ability to multitask under pressure.
• Willingness to work flexible hours, including weekends and holidays.
• Ability to sit or stand for extended periods and lift/carry up to 30 lbs or more.

Nice To Haves

• Prior hotel front desk experience is a plus.

Responsibilities

• Provide warm, personalized service to each guest from arrival to departure.
• Handle guest check-ins, check-outs, and reservation updates using resort systems.
• Promptly respond to inquiries, requests, and complaints with professionalism and care.
• Stay knowledgeable about all resort offerings—including restaurants, activities, spa, and events—to confidently guide and upsell experiences.
• Coordinate with other departments (Housekeeping, Activities, Maintenance, etc.) to fulfill guest needs and ensure smooth operations.
• Keep the front desk, lobby, and guest service areas tidy, welcoming, and well-stocked.
• Accurately process transactions and maintain proper recordkeeping for guest accounts.
• Uphold resort policies and maintain a safe, respectful environment for guests and staff alike.
• Attend training sessions and team meetings to continuously improve your knowledge and skills.
• Maintain a polished, professional appearance and positive, team-oriented attitude.

Benefits

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Affordable furnished housing, if working a minimum of 35 hours/week or more.
• Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually--if FT, Year-Round employment status.
• Employer-sponsored monthly events such as Avalanche, Rockies & Nuggets games, Zip-lining, Snow-tubing, Hiking, Bowling, Recreation Center, etc.
• Employer-sponsored Softball and Hockey leagues.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed