Guest Services Agent
About The Position
Primary role is to provide a friendly, welcoming and caring greeting to each person entering Essentia Health. Will approach and greet each individual in a manner that is professional, warm and accepting, anticipating visitor needs by offering and giving assistance, answering questions, providing directions and when appropriate escorting, or securing an escort, for the visitor to a specific destination. The position provides patient information and secures wheelchairs and interfaces with volunteers who assist with hospitality and escorting. The position gives information and/or has knowledge of the Essentia campus and additional resources regarding the main campus. The position may provide information on basic community resources, including lodging, bus service and taxi service.
Nice To Haves
- Preferred 1 year experience in an Information/Hospitality Desk or customer service environment.
Responsibilities
- Provide a friendly, welcoming and caring greeting to each person entering Essentia Health.
- Approach and greet each individual in a manner that is professional, warm and accepting, anticipating visitor needs by offering and giving assistance, answering questions, providing directions and when appropriate escorting, or securing an escort, for the visitor to a specific destination.
- Provide patient information and secures wheelchairs
- Interface with volunteers who assist with hospitality and escorting.
- Give information and/or has knowledge of the Essentia campus and additional resources regarding the main campus.
- Provide information on basic community resources, including lodging, bus service and taxi service.
Benefits
- comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs
- 401(k) plan with employer contributions
- professional development through training, tuition reimbursement, and educational programs
- flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
