GUEST SERVICES AGENT (FULL TIME)
About The Position
Summary: This role will support client and guest engagement and requests, including providing information about the facility, handling special requests, answering inquiries, and forwarding messages or mail. The worker addresses guest complaints or escalates as needed and assists in emergency situations. Additional duties are assigned as needed. Essential Duties and Responsibilities: Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible. Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible. Speaks to guests and coworkers using clear, appropriate and professional language. Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages. Answers, records and processes guest calls, messages, requests, questions and concerns. Follows up with guests to ensure issues have been met to their satisfaction. Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary. Runs daily reports, identify any special requests and check reports for accuracy. Practices safety standards at all times. Complies with record retention, Standard Operating Procedures and daily responsibilities. Performs other duties as assigned. Associates at Eurest are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Eurest.pdf About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Eurest maintains a drug-free workplace.
Nice To Haves
- Previous Microsoft Excel and call center experience is preferred.
Responsibilities
- Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
- Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
- Speaks to guests and coworkers using clear, appropriate and professional language.
- Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
- Answers, records and processes guest calls, messages, requests, questions and concerns.
- Follows up with guests to ensure issues have been met to their satisfaction.
- Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
- Runs daily reports, identify any special requests and check reports for accuracy.
- Practices safety standards at all times.
- Complies with record retention, Standard Operating Procedures and daily responsibilities.
- Performs other duties as assigned.
Benefits
- Full union benefits!
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Internal Employee Referral Bonus Available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
