Guest Services Agent -Full Time (Caesars Atlantic City)
About The Position
The Guest Services Agent is responsible for consistently demonstrating superior customer service skills, maintaining an upbeat and positive attitude, and creating positive energy with guests. This role involves creating an atmosphere of luck, celebrating guest wins, being ready to serve with daily information, and building relationships through warm, friendly greetings. The agent anticipates needs, provides fast and flawless service, checks for satisfaction, and effectively resolves service breakdowns. They also promote Caesars Rewards programs and card membership, and provide a warm farewell, thanking guests for visiting.
Requirements
- The ability to read, write and speak English sufficiently to perform job.
Nice To Haves
- High School Diploma or equivalent preferred.
- Previous hotel experience preferred.
Responsibilities
- Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures.
- Checks out guests, settles all pay folios and posts charges per established departmental policies and procedures.
- Creates reservations based on established guidelines.
- Issues room keys and relays instructions to Bell Person.
- Dates, stamps, sorts and racks incoming mail and messages.
- Blocks and dispenses rooms for arriving guests.
- Maintains bank in accordance with established company and departmental policies and procedures.
- Is familiar with property, services and events; answers questions and provides information as requested by guests.
- Completes special assignments as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
