Guest Services Agent

POWDR • Ranch, CA

2d • $17 • Onsite

About The Position

As a Guest Services Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. You will manage reservations, assist guests with their needs, and contribute to the overall operations of the front desk.

Requirements

• Technical skills for entries of reservations and quality performance.
• Establish successful working relationships with co-workers and the public.
• Ability to get along well with people, be honest, punctual and reliable.
• Ability to remain calm and friendly.
• Ability to physically be out to make rounds throughout the resort.
• Ability to adapt to changing work conditions.
• Ability to work cooperatively in a team environment.
• High school diploma or equivalent required; additional education in hospitality or related field is a plus.
• Strong communication and interpersonal skills, with the ability to interact positively with guests and colleagues.
• Proficient in computer systems and software; experience with hotel management systems is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.

Nice To Haves

• Previous experience in a front desk or customer service role is preferred.

Responsibilities

• Greet guests upon arrival and assist with the check-in process, ensuring a smooth and efficient experience.
• Handle guest check-outs, process payments, and provide accurate billing information.
• Manage reservations through the hotel management system, ensuring accuracy and availability.
• Handle phone inquiries and assist guests with booking reservations, providing information about rates, availability, and lodge amenities.
• Provide exceptional customer service by addressing guest inquiries, concerns, and special requests in a friendly and professional manner.
• Offer local information, recommend activities, and assist guests with planning their stay.
• Maintain effective communication with housekeeping and maintenance teams to ensure room readiness and address any guest issues.
• Collaborate with other departments to provide seamless service to guests and support lodge operations.
• Perform general administrative tasks, including filing, data entry, and maintaining organized records.
• Prepare daily reports and assist with cash handling, ensuring accuracy in financial transactions.
• Other Duties as Assigned: This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Benefits

• When available, onsite employee housing at on cost.
• Discounts on food, retail, and gear
• Complimentary access to most POWDR-owned resorts
• Generous benefit package for full-time year round employees
• Career development and growth opportunities available here and at our facilities across POWDR
• A connection with people who share the same passions and embrace each other’s unique and individual styes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED