Guest Services Agent

Montage International•Healdsburg, CA

12d•$18

About The Position

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. SUMMARY The Guest Services Agent is responsible for greeting the guest with a warm and sincere welcome. ESSENTIAL FUNCTIONS Job duties include, although are not limited to: Welcoming guests to the hotel and ensuring a pleasant arrival and departure Directing guests and vehicles on the front drive Parking and retrieving guest and hotel vehicles Being knowledgeable about hotel rooms, services and features and relaying information to guests Assisting with luggage and doing hotel and room orientations Assisting with guest transport throughout the resort Cleaning and maintaining luggage and golf carts to hotel standards Delivering amenities and other items to guest rooms Following hotel guidelines and talking points. Driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals. Operating the associate shuttle service during peak periods when off-site parking is necessary.

Requirements

Ability to operate all types of passenger vehicles (standard and automatic)
Valid state driver’s license required
Excellent telephone etiquette.
Exceptional guest recovery skills.
Enjoy interacting with people in a fast paced environment.
Excellent organizational and time management skills.
Must possess a positive attitude.
Must be willing to participate in a learning environment.
Must integrate company values throughout all interactions.
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
Must be able to stand for extended periods of time, approximately six hours.
Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Must be able to lift and carry 60 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
Must be able to bend, stoop, squat and stretch to fulfill cleaning and luggage handling tasks.
This position requires significant time spent in an outdoor environment.

Nice To Haves

College Degree preferred.
Minimum of two years’ experience in a luxury hotel preferred.
Minimum of two years’ experience in customer service.

Responsibilities

Welcoming guests to the hotel and ensuring a pleasant arrival and departure
Directing guests and vehicles on the front drive
Parking and retrieving guest and hotel vehicles
Being knowledgeable about hotel rooms, services and features and relaying information to guests
Assisting with luggage and doing hotel and room orientations
Assisting with guest transport throughout the resort
Cleaning and maintaining luggage and golf carts to hotel standards
Delivering amenities and other items to guest rooms
Following hotel guidelines and talking points.
Driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals.
Operating the associate shuttle service during peak periods when off-site parking is necessary.