Guest Services Agent

Kimpton Hotels•New York, NY

27d

About The Position

The Concierge's expectations are to provide hotel guests and industry relations with information and support in a professional, gracious manner, and to perform Guest Service Agent duties as needed. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return!

Requirements

High school diploma or general education degree (GED) required.
Previous experience in a Front Desk or customer-facing role is helpful.
Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations.
Familiar with hotel systems and operations, and the ability to enter in information accurately.
Flexible schedule, able to work evenings, weekends and holidays.

Responsibilities

Greet guests at the front desk upon arrival, and assist guests with room reservations, check guests in and out upon arrival and departure.
Contact guests who have arrived to ensure their comfort and to offer assistance.
Maintain and develop events/receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries etc.
Assist sales in hotel tours and trip events. Additionally, conduct tours of the hotel for business, informative, and social organizations.
Perform operational duties, if required; take reservations, and at times act as PBX operator.
Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests.
Review VIP and package arrivals daily.
Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, in room spa services, etc.
Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
Maintain follow-up log for communication between Concierges.
Attend hotel and department meetings.