Guest Services Agent

VP Management • Salem, VA

1d

About The Position

The ideal candidate will possess previous experience in the hospitality industry and exceptional customer service skills, ensuring that every guest receives exceptional service from the moment they arrive. This role is pivotal in creating a welcoming atmosphere and maintaining efficient operations at the front desk. If you have customer service experience or thrive in fast-paced environments and excel in guest relations, we encourage you to apply. Join our team as a Front Desk Associate where your passion for hospitality will shine through every interaction!

Requirements

• Previous experience in a front desk role within a hotel or resort setting is preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Proficiency in hospitality management principles; knowledge of night audit processes is a plus.
• Excellent phone etiquette and experience operating multi-line phone systems.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational skills with attention to detail in managing guest accounts and requests.

Responsibilities

• Greet guests warmly upon arrival and provide them with information about the hotel and its amenities.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain a clean and organized front desk area to enhance the guest experience.
• Operate multi-line phone systems, responding promptly to calls and directing them as necessary.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Collaborate with other departments to ensure seamless guest services and satisfaction.
• Assist with reservations, cancellations, and modifications while providing personalized service to guests.
• Uphold high standards of phone etiquette when communicating with guests over the phone.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed