Guest Services & Admissions Coordinator - Health Center
About The Position
Experience the future of senior living and care as soon as you step foot into our doors. Casa de las Campanas offers upscale resort-style living in the scenic Rancho Bernardo area. Our dedicated team works every day to improve the lives of seniors in our community. Our campus reflects the love our residents have for Southern California, offering an all-inclusive lifestyle, exceptional hospitality, and a beautiful setting. Our vibrant community enjoys socializing over meals, exploring nearby trails, and taking in breathtaking views. We are currently seeking a talented Guest Services & Admissions Coordinator who is passionate about hospitality and creating positive experiences for residents, guests, and families. The Guest Services & Admissions Coordinator is responsible for coordinating hospitality services for guests and residents while assisting the Admissions team with new resident admissions. This position plays a key role in ensuring a welcoming, supportive, and positive experience for residents, families, and visitors. The coordinator works closely with interdisciplinary team members to address concerns, improve service quality, and ensure smooth transitions for new residents. The role requires strong communication, customer service, and organizational skills to maintain a high standard of hospitality and service excellence.
Requirements
- High school diploma or GED required, bachelor’s degree in health services or a related field preferred
- Minimum one (1) year experience in healthcare, hospitality, or service delivery
- Strong customer service and communication skills
- Ability to build strong interpersonal relationships with residents, families, and staff-
- Excellent problem-solving and decision-making skills
- Ability to manage multiple tasks while maintaining professionalism and attention to detail
- Ability to maintain confidentiality and comply with HIPAA, Fair Housing Act, and ADA guidelines
Nice To Haves
- Experience in rehabilitation, skilled nursing, or assisted living preferred
Responsibilities
- Welcomes all new residents and family members and provides orientation to services, amenities, and expectations during the first 24–48 hours of admission
- Regularly checks in with new residents and their families during the first 5–7 days to ensure a positive experience
- Communicates resident and family feedback to the interdisciplinary team to help ensure a smooth transition and high-quality service
- Works with the admissions team to ensure completion of admission contracts, consent forms, and required documentation within 48 hours
- Ensures insurance information and documentation are collected and maintained
- Assists the Admissions Director and Community Liaison with tours and admissions processes as needed
- Coordinates hospitality services requested by residents and guests
- Manages difficult or emotional customer situations and resolves issues in a timely and professional manner
- Responds to guest requests while maintaining privacy, dignity, and confidentiality
- Coordinates room changes and resident moves within the community
- Maintains knowledge and proper use of standard precautions and safety procedures
- Supports a person-centered care model that promotes residents’ physical, emotional, and social well-being
- Attends required training sessions and meetings
- Performs other duties as assigned
Benefits
- An employee appreciation bonus, which is funded by our residents
- Now offering DailyPay!
- 403 (b) retirement plan with employer match
- An exceptional work environment that is both engaging and fun!
- Monthly Employee Engagement Activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
