Guest Service Supervisor

Four Seasons Hotels and Resorts • San Diego, CA

3d • $27

About The Position

At Four Seasons Residence Club Aviara, the Guest Service Supervisor is responsible for overseeing the Guest Service team ensuring efficient and courteous arrival/departure experiences for our owners and guests in addition to enhancing the overall guest experience.

Requirements

• Reading, writing and oral proficiency in the English language.
• 1-year previous experience as a Bell Attendant, Valet Attendant and/or Door Attendant

Responsibilities

• Oversee the Guest Services team, including scheduling, training, coaching, and assisting.
• Communicate and work closely with all Residence Club departments on a daily basis.
• Ensure Guest Services’ staff safety and security practices are maintained within the Front Drive and Guest Service storage room to eliminate vehicle damages and/or theft.
• Ensure Four Seasons benchmark standards are being met on a daily basis throughout the entire Guest Services Team.
• Oversee the use and maintenance of guest service vehicles, ensuring cleanliness and timely reporting of any damages or safety concerns
• Assist the Front Office Team with arrivals, departures, and concierge requests, utilizing Opera and Golden applications.
• Adhere to payroll, uniform, and key sign-out procedures.
• Deliver and pick-up guest request items in a timely manner as necessary.
• Communicate with Residence Club staff via HotSOS and radio and maintain professional and good working relationship with staff.
• Offer assistance to guests when requested.
• Support basic housekeeping needs, outside of housekeeping hours.
• Safely and properly operate a golf cart for transportation of guests and supplies.
• Assist guests with luggage and/or introducing them to their villa upon check-in.
• Handle and report any accident immediately, not matter how minor.
• Conduct self in a professional manner at all times to reflect the high standards of Four Seasons.
• Respond properly in any Residence Club emergency or safety situation.
• Perform other tasks or projects as assigned by Residence Club management and staff.
• Maintain the cleanliness of guest areas including, exterior walkways and planters of Villas.

Benefits

• Health Insurance - Medical, Dental & Vision
• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees