Guest Service Supervisor

TKO EMPLOYMENT SERVICES DELAWARE LLC•Linthicum, MD

4d•$22 - $23

About The Position

We are seeking a dynamic and experienced hotel supervisor to join our team and oversee the front desk and guest services operations of our hotel. The Supervisor will be responsible for overseeing the operating functions of guest service agents, and breakfast team, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Requirements

High School diploma or equivalent preferred.
Previous customer service experience required or equivalent training.
Dynamic, engaging and passionate personality with the ability to multi-task
Work schedule varies and may include working on holidays, and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
Job descriptions and responsibilities are subject to change depending on business needs.

Responsibilities

Lead a team of guest service agents, including, training, and upholding performance standards
Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area, dining space and adhering to safety protocols
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Monitor and maintain inventory levels, including ordering and restocking as needed
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
Other duties as assigned