Guest Service Supervisor
About The Position
Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.
Requirements
- Must be available to work flexible hours that may include day, nights, weekends and or holidays.
- Must be efficient and organized.
- Must be at least 18 years of age to be considered for position.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
- Work in intermittent temperatures (i.e., cooler, outside, etc.,).
- Must have reliable transportation.
- High School Diploma
- High school diploma or equivalent
Responsibilities
- Supervise employees making sure they are performing all the job duties implemented by management.
- Coaching employees by giving them constructive feedback to help perform certain tasks.
- Greet guests and provide an enjoyable shopping experience for everyone.
- Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
- Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
- Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
- Ensure the 24/7 execution of all guest service programs and processes.
- Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
- Always replenishes products to ensure in-stock conditions.
- Address inquiries and complaints from guests.
- Check in external and internal vendors per established guidelines.
Benefits
- We offer competitive salaries and opportunities for growth.
- We have an amazing Talent Development Team who create trainings for growth and job development.
- Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
- The Road Ahead - We offer 401k and a match component!
- Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
