Guest Service Supervisor

The Ohio State University • Columbus, OH

3d • Onsite

About The Position

Represents the Blackwell Inn with gracious, prompt, courteous and professional interactions as primary point of contact with guests and staff; welcomes guests; facilitates check-in and check-out process; facilitates transactions and assists with change handling and accounting process; responds to guest needs and requests; answers telephone and communicates information to guests and staff; works with Blackwell management to maintain the highest levels of guest service; trains and supervises student staff. The Blackwell Inn is a 24/7 operation, work hours vary and include evenings, holidays and weekends. This position supervises the employees and guest interactions on the shift and works to ensure that the hotel is meeting the 4 star level of service in every guest interaction. As the supervisor of the shift, this position ensures that all Blackwell policies and procedures are met. Assisting guests to meet their level of satisfaction as elevated to the supervisory level. Candidate must have a strong customer service background and an ability and willingness to go above and beyond for the guest experience. Position is an integral part of passing three annual secret shopper inspections and training staff up to meet these levels as well.

Requirements

• High School diploma or GED.
• 2 years of relevant experience required.
• Hotel guest service experience
• Per CCS requirements

Nice To Haves

• Associate degree in relevant field may be preferred.
• 4-6 years of relevant experience preferred
• Bachelor's Degree or equivalent combination of education and experience with a major in hospitality management or related field.
• Bachelor's in hospitality management.
• Previous supervisor or customer service experience is preferred.

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees