Guest Service Supervisor

Drury Hotels•Louisville, KY

20h•Onsite

About The Position

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 BASIC FUNCTION & JOB DUTIES: Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

Requirements

Requires ability to give and take written and oral direction.
Requires the ability to communicate clearly in English to relate to guests and team members.
Requires thorough knowledge of Drury Hotels’ policies and procedures.
Requires ability to train, motivate and inspire team members to perform at and above Company expectations.
Requires thorough knowledge of marketing and sales programs.
Requires ability to handle money, make change and utilize office machines in normal day-to-day activities.
Requires ability to give attention to detail.
May require some travel.

Responsibilities

Assists management team with supervising the front desk / guest service positions of the hotel.
Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times.
Maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards.
Assists with training guest service team members.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times for our diverse team and guests.
Performs duties of guest service agent, night audit or other positions as needed.
Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions.

Benefits

Quarterly bonuses up to $3200/year based on hotel results
Flexible scheduling
Paid time off
Hotel discounts and free room nights
Mentorship
Cross-training
Development plans
Management training
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Company-matched 401(k)