Guest Service Supervisor

Pacifica Hotels • Redondo Beach, CA

3d • $23 - $25

About The Position

The Redondo Beach Hotel, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Must be available for PM shifts, 2:00pm-10:00pm

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel
• Communicate effectively with guests and fellow team members.
• Be proficient at all Guest Service systems and processes
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance
• Responsible for all front office activity during scheduled shifts
• Monitor and adjust room availability status
• Check travel agent commissions, franchise frequent stay program activity and central reservations
• Monitor and complete filing of registration cards, reservations, correspondence and no-shows
• Check Maid’s list and ensure room availability status is accurate
• Check and audit banks.
• Check dry cleaning status
• Submit daily report to Guest Services Manager or General Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
• Perform other duties as assigned, requested or deemed necessary by Management

Benefits

• Health Benefits
• Travel Perks
• Medical, Dental & Vision Benefits
• 401k
• Vacation and Sick Leave
• Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation
• quarterly team building
• giving back to the communities in which we work through regular volunteering
• select charity promotions throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees