GUEST SERVICE REPRESENTITIVE / NIGHT AUDITOR

DIMENSION MASTER•Highlands Ranch, CO

5d•$20 - $21

About The Position

The Guest Service Representative (GSR) / Night Auditor is a dual-role position responsible for delivering exceptional guest service during the day and performing night audit duties during overnight shifts. This position ensures smooth front desk operations, accurate financial reporting, and a welcoming experience for all guests. Schedule/Shift The ideal candidate must have open availability. The anticipated schedule will consist of three days as a Guest Service Representative and two nights as a Night Auditor (covering the current Night Auditor’s days off). Please note that this schedule is subject to change based on business needs.

Requirements

Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Ability to speak and hear in English.
Close and distance vision.
Frequent sitting with some walking and standing.
Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
HS Diploma or equivalent.
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Responsibilities

Greet and assist guests with check-in, check-out, and inquiries in a professional and friendly manner.
Handle reservations, cancellations, and modifications accurately.
Process payments and maintain accurate records of transactions.
Respond promptly to guest requests and resolve issues to ensure satisfaction.
Maintain a clean and organized front desk area.
Communicate effectively with housekeeping and maintenance teams regarding room status and guest needs.
Balance and reconcile daily financial transactions for all departments.
Prepare and distribute audit reports for management review.
Verify the accuracy of guest accounts and correct discrepancies.
Ensure all end-of-day procedures are completed, including system backups.
Monitor property security and assist guests during overnight hours.
Handle late check-ins and early check-outs as needed.