Guest Service Night Auditor
Legacy Ventures•Dillard, GA
6d•Onsite
About The Position
Processing of night audit reporting and oversight of 3rd shift resort operations. Responds to and services the guests’ needs. Responsible for balancing the daily operations of the resort. Performs a variety of clerical duties including basic computer work and simple accounting tasks.
Responsibilities
- Process night audit reports and balance daily hotel operations in a timely and accurate manner.
- Deliver prompt, courteous service to guests.
- Maintain complete knowledge of hotel systems, including PMS, PBX, key locks, and fire alarm protocols.
- Monitor guest accounts, review credit activity, and take necessary action.
- Adhere to cash handling policies and procedures
- Respond to guest inquiries and emergencies; assist with reservations and room sales, including upselling.
- Complete all tasks outlined in the night shift checklist.
- Maintain a clean, professional appearance and organized work area.
- Stay informed about the hotel’s surrounding area to assist guests.
- Ensure guest confidentiality and handle sensitive information discreetly.
- Foster a positive and professional environment with guests and team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
