Guest Service Representative
About The Position
Are you passionate about helping others and providing exceptional customer service? The Customer Care Specialist is a vital part of our Customer Care Team, responsible for ensuring a seamless and positive experience for our customers by resolving inquiries, managing concerns, and supporting account management. This role is perfect for someone who thrives in a fast-paced environment and loves building lasting customer relationships. Be part of a team where your impact goes beyond just the job—it helps foster customer loyalty, drives satisfaction, and supports our company’s growth. We’re a people-focused business that just happens to wash cars, and together, we make every day shine. Ready to make a difference? Let’s do this!
Requirements
- 1-3 years of customer service experience in a fast-paced environment.
- Excellent verbal and written communication skills.
- Ability to maintain a level head in high-stress situations.
- Strong problem-solving and troubleshooting skills.
- Comfortable with occasional on-site work and standing for long periods.
- Ability to lift, carry, push, or pull up to 25 pounds.
- Specific vision abilities required, including close vision.
- Availability for Saturday shifts as part of the regular schedule.
Nice To Haves
- Experience in handling customer inquiries, conflict resolution, and account management is a plus.
Responsibilities
- Provide top-tier customer service via inbound and outbound phone calls, as well as text and email.
- Handle customer inquiries, complaints, and account management with professionalism and empathy.
- Serve as the first point of contact for customer service across all locations.
- Assist in managing unlimited passholder memberships.
- Conduct follow-up calls with customers to ensure satisfaction and retention.
- Research and escalate issues as needed to resolve customer concerns.
- Mediate conflicts between customers and employees to find positive solutions.
- Provide feedback to management on ways to improve service and reduce risks.
- Occasionally work on-site to gain firsthand experience of operations.
- Must be willing and able to periodically work on-site and stand for long periods of time.
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Employee Assistance Program (EAP)
- Dental
- Vision
- Health Savings Account (HSA)
- Matching 401(k)
- Free Car Wash Pass for two household vehicles
- Tuition Reimbursement after just 6 months
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
