Guest Service Representative- Hotel Front Desk - Swing Shift

Monarch Casino & Resort•Reno, NV

13h•Onsite

About The Position

Come join Team Atlantis! We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services, etc. Other departmental duties. All with a smile on their face!

Requirements

Must also be able to handle large amounts of currency accurately and efficiently
Ability to communicate effectively in a positive/upbeat fashion
Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors

Responsibilities

Raise and maintain Atlantis Guest Service skills to establish four-star standards
Increase Hotel revenue through commissionable opportunities
Work in a fast paced, high volume environment
Follow all company policies and procedures
Maintains a polite and professional demeanor at all times
Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred
Handling guests' mail, recording guests' comments, and restocking supplies
Other duties as assigned
While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.