Guest Service Representative (FT) - Graduate State College

Schulte Hospitality Group • State College, PA

2d

About The Position

Collegiate Hotel Group®, is seeking a Guest Service Representative to join
Graduate by Hilton State College and its brilliant team of hospitality
thusiasts.

Requirements

• Prior Customer Service Experience
• High School Diploma/GED
• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Responsibilities

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank - count bank at beginning and end of shift.
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
• Maintains front desk area to be clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Understands the key points to communicate for a Graduate Arrival experience
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Always retrieve necessary identification documents and form of payment upon guest arrival
• Other duties as assigned

Benefits

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all team members starting day one!
• Multiple health insurance and life insurance options
• 401k plan + company match
• Paid time off for eligible team members
• Holiday pay/ paid holidays
• Pet insurance
• Employee Assistance Program
• Discounted hotel rooms
• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED