Guest Service Representative

Kana Hotel Group•Savannah, GA

8h•Onsite

About The Position

Kana Hotel Group aims to be a leading hotel company known for service quality, achieved by fostering a friendly employee environment and delivering high-quality service and value to guests. The company seeks individuals passionate about hospitality who wish to grow within the organization, noting that most existing leadership has been promoted internally. Team members are expected to contribute their talents to improve the company's environment, quality, and services, and in return, are offered opportunities for career growth and advancement. Kana Hotel Group is an equal employment opportunity employer, prohibiting discrimination based on various protected characteristics in all employment terms and conditions.

Requirements

High School diploma or GED preferred
One year hospitality experience required
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Knowledge of the hotel layout, all amenities offered, and all procedures & organization
Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions

Responsibilities

Greet guests and perform check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check house count to determine the rooms available for the day
Review credit limit exception report & gets additional approval if necessary
Check expected departures for today & clears checkouts or extends stays after check out time
Update housekeeping room status when received from housekeeping
Balance departments from daily activity report at the end of shift
Performs cashier shift change when cash is in balance
Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them
Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form
Ability and flexibility to work various shifts including evenings, weekends, and holidays