Guest Service Representative

O'Reilly Hospitality Management LLC•Springfield, MO

10h•Onsite

About The Position

O’Reilly Hospitality Management, LLC (OHM) is a forward-thinking and growing company that offers opportunities to engage passions through sustainability efforts, health & wellness, community involvement, and philanthropic outreach. OHM is committed to empowering Team Members at all levels and seeks supportive, collaborative, and detailed-oriented individuals. The company offers various benefits including 401(k) with company match, health, dental, vision, and life insurance, paid time off including parental leave, growth potential, career advancement, and hotel/restaurant travel perks and discounts. Team Members also have access to earned wage access through DailyPay from day one.

Requirements

Strong leadership, communication, and organizational skills.
Ability to multitask, prioritize, and solve problems.
Proficiency with PMS and Microsoft Office.

Nice To Haves

High School diploma or GED preferred.
Hospitality customer service experience preferred.

Responsibilities

Warmly greet guests and assist with registration and room assignments.
Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
Manage room availability, guest accounts, and billing.
Post charges, process payments, and make change.
Make reservations and handle guest requests, including safekeeping of valuables.
Communicate effectively with other departments.
Follow hotel credit policies and ensure accurate cash handling.
Support team members and take on additional responsibilities as needed.