Guest Service Representative

Wheeling Park District • Wheeling, IL

29d • $16 - $16 • Onsite

About The Position

The Guest Service Representative is responsible for greeting and assisting guests.

Requirements

• High School or further education preferred.
• Previous office or customer service experience helpful but not necessary.
• General computer skills.
• Ability to deal with guests diplomatically, handle conflict appropriately and answer questions regarding Park District operations.
• Demonstrate consistent attendance and on-time arrival.
• Must be able to read, write and speak in English.
• CPR/AED certification or be able to earn within 60 days.

Responsibilities

• Develop general knowledge of Park District programs to respond to specific questions and to direct guests to the appropriate staff.
• Greet guests.
• Open/close Guest Service office.
• Answer telephone and provide accurate information or direct calls appropriately, taking accurate messages when necessary.
• Familiarity with the facility floor plan and emergency/evacuation procedures.
• Familiarity with the day’s activities scheduled in the facility.
• Handle cash.
• Process program registrations and appropriate paperwork and waivers.
• Process/issue photo Identification cards to pass holders, members and employees.
• Operate office machines.
• Maintain a clean and organized work environment.
• Attend staff meetings/trainings.
• Performs the job safely and in compliance with Park District policies, procedures, work and safety rules.
• Maintain necessary files.
• Process incoming/outgoing mail.
• Attendance/Punctuality – Demonstrate consistent attendance and on-time arrival.
• Supports and exhibits the established organizational values of respect, communication, integrity, innovation, recognition, continuous learning, fun, empowerment and people.
• Attend required training and safety programs.
• Perform other duties or special projects as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED