Guest Services Representative (Option 2)

My Place Hotels•Billings, MT

18h•Onsite

About The Position

My Place Hotel in Billings is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

Requirements

Basic computer proficiency (Microsoft Office)
Strong customer service and communication skills
Ability to multitask, stay organized, and work independently
Reliable attendance and professional conduct
Comfortable handling cash and maintaining accurate records

Responsibilities

Serve as the first point of contact for guests during arrival, stay, and departure
Complete reservations, check-ins, and check-outs using hotel systems
Post and verify charges including room rates, taxes, My Store purchases, and pet fees
Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
Address guest concerns professionally and escalate issues when appropriate
Complete laundry, stocking supplies, and sanitizing common areas
Maintain the coffee bar and lobby
Clear snow and ice from entrances and sidewalks as needed
Deliver guest items such as towels, cribs, and toiletries
Issue and track keys and key cards for housekeeping and maintenance
Support housekeeping with guest room cleaning during high occupancy or staffing shortages
Answer and route incoming calls using proper phone etiquette
Record messages accurately and manage guest wake-up requests
Process credit card authorizations and cash transactions
Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager
Follow all safety and security procedures
Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
Monitor doors and lighting to ensure a secure environment