Seasonal Job Posting: GUEST SERVICE REPRESENTATIVE

Palm Springs Surf Club • Palm Springs, CA

1h

About The Position

The Palm Springs Surf Club is seeking friendly, energetic, and guest-focused Seasonal Guest Services Team Members for the 2026 operating season. This role is essential in creating a welcoming environment and ensuring guests have an exceptional experience from arrival to departure.

Requirements

• Must be detail oriented, possess strong organizational and time management skills and the ability to multitask.
• Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• The ability to frequently lift, move and/or push up to 10 pounds without assistance.
• Ability to sit, walk, for extended periods of time.
• High School Diploma or equivalent
• Previous experience in customer service or admissions preferred.
• Strong communication skills
• Ability to handle cash transactions accurately.
• United States Citizen or Alien Authorized to work in the United States.

Responsibilities

• Greeting guests as they arrive at the park.
• Provide information about park attractions, events, and facilities.
• Answer guest inquiries and assist with any issues or concerns.
• Assist with locker rentals and season pass/member services
• Ensure a welcoming and friendly atmosphere for all visitors.
• Operate point-of-sale systems to process payments and issue receipts
• Handle ticket sales and process payments accurately.
• Operate cash registers and ticketing systems.
• Provide guests with tickets, wristbands, or other entry materials.
• Manage online ticket sales and reservations.
• Maintain a safe and secure environment for all guests.
• Keep records of ticket sales and guest interactions.
• Prepare reports on attendance and revenue.
• Assist with clerical duties such as answering phones and filing documents.
• Maintain accurate records of guest inquiries and complaints.
• Inform guests about ongoing promotions and special offers.
• Assist in setting up promotional displays and events.
• Tag merchandise with promotional pricing and information.
• Encourage guests to participate in park activities and events.
• Ensure the reception area is clean and organized.
• Perform routine cleaning tasks such as sweeping and dusting.
• Monitor supplies and report any shortages to management.
• Assist with the maintenance of ticketing equipment and systems.
• Greet guests warmly upon arrival and provide a friendly first impression.
• Offer accurate information about park attractions, schedules, amenities, and safety guidelines.
• Respond to guest questions, concerns, and complaints with professionalism and efficiency.
• Assist with locker rentals, season passes, and membership services.
• Operate point-of-sale (POS) systems to process ticket sales, rentals, and merchandise purchases.
• Distribute tickets, wristbands, and other entry materials accurately and efficiently.
• Manage online ticket reservations and assist guests with digital check-in.
• Maintain accurate records of transactions, guest interactions, and incident reports.
• Support daily reporting on attendance, revenue, and guest feedback.
• Answer incoming phone calls and respond to emails or messages as needed.
• Promote current park events, special offers, and seasonal promotions.
• Help set up and maintain promotional displays and signage throughout the park.
• Tag and organize merchandise with correct pricing and promotional details.
• Encourage guest participation in park activities, contests, and events.
• Keep the front desk and guest service areas clean, organized, and well-stocked.
• Perform light cleaning duties such as sweeping, wiping counters, and restocking supplies.
• Monitor inventory levels and notify management of low stock or supply needs.
• Collaborate with other departments to ensure smooth guest experience and safety compliance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED