Guest Service Representative - Substitute
About The Position
Join Tricoci University as a Guest Service Representative - Substitute! About Tricoci University: Tricoci University of Beauty Culture is renowned for providing top-quality beauty education and fostering a supportive learning environment. We are committed to helping students achieve their professional goals while offering exceptional customer service to all visitors. Position Overview: As a Substitute Guest Service Representative, you will provide essential coverage by delivering outstanding service to guests and students during periods of staff absence or increased demand. You will serve as a key point of contact, ensuring smooth and efficient operations for the university's front desk during your shifts.
Requirements
- High school diploma or equivalent; additional education in customer service or hospitality preferred.
- Experience in customer service or front desk roles is advantageous.
- Strong verbal and written communication skills.
- Excellent organizational skills with the ability to multitask efficiently.
- Proficiency with Microsoft Office and basic computer skills; familiarity with CRM systems is a plus.
- Positive attitude and flexibility to adapt to varying schedules.
- Availability to work as a substitute including weekdays, evenings, or weekends as needed.
Nice To Haves
- Experience in customer service or front desk roles is advantageous.
- additional education in customer service or hospitality preferred.
- familiarity with CRM systems is a plus.
Responsibilities
- Greet and assist guests and students in a friendly and professional manner.
- Handle incoming calls and respond to inquiries about programs, services, and appointments.
- Schedule appointments and maintain accurate records of guest interactions.
- Address concerns or feedback from guests promptly and effectively.
- Collaborate with team members to maintain a positive and organized work environment.
- Support administrative duties as required to facilitate university operations.
Benefits
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
