Guest Service Representative - Substitute

Tricoci University•Highland, IN

13d•$14 - $15

About The Position

Join Our Team as a Substitute Guest Service Representative at Tricoci University! About Tricoci University: At Tricoci University of Beauty Culture, we are dedicated to providing high-quality beauty education and exceptional service to our students and guests. Our focus is on creating a nurturing environment that fosters both learning and personal growth. Position Overview: As a Substitute Guest Service Representative, you will play a crucial role in ensuring that our guests and students receive outstanding service during peak times and staff shortages. Your proactive approach and exceptional interpersonal skills will help create a welcoming atmosphere at our campus.

Requirements

High school diploma or equivalent; coursework in hospitality or customer service is a plus.
Previous experience in customer service or a similar role is preferred.
Strong communication skills and a friendly, approachable attitude.
Excellent organizational skills and the ability to multitask.
Proficiency in Microsoft Office Suite; experience with CRM software is beneficial.
A positive demeanor and a strong dedication to providing exceptional customer service.
Availability for flexible scheduling, including weekdays, evenings, and weekends.

Responsibilities

Greet and assist guests and students with a warm and professional demeanor.
Handle incoming phone calls and provide accurate information about our programs and services.
Schedule and confirm appointments for beauty treatments and consultations.
Maintain accurate records of guest interactions and service appointments.
Address guest inquiries and concerns promptly and with care.
Collaborate effectively with team members to support smooth operations.
Perform administrative tasks as needed to enhance the guest experience.