Guest Service Representative - Substitute

Tricoci UniversityHighland, IN
13d$14 - $15

About The Position

Join Our Team as a Substitute Guest Service Representative at Tricoci University! About Tricoci University: At Tricoci University of Beauty Culture, we are dedicated to providing high-quality beauty education and exceptional service to our students and guests. Our focus is on creating a nurturing environment that fosters both learning and personal growth. Position Overview: As a Substitute Guest Service Representative, you will play a crucial role in ensuring that our guests and students receive outstanding service during peak times and staff shortages. Your proactive approach and exceptional interpersonal skills will help create a welcoming atmosphere at our campus.

Requirements

  • High school diploma or equivalent; coursework in hospitality or customer service is a plus.
  • Previous experience in customer service or a similar role is preferred.
  • Strong communication skills and a friendly, approachable attitude.
  • Excellent organizational skills and the ability to multitask.
  • Proficiency in Microsoft Office Suite; experience with CRM software is beneficial.
  • A positive demeanor and a strong dedication to providing exceptional customer service.
  • Availability for flexible scheduling, including weekdays, evenings, and weekends.

Responsibilities

  • Greet and assist guests and students with a warm and professional demeanor.
  • Handle incoming phone calls and provide accurate information about our programs and services.
  • Schedule and confirm appointments for beauty treatments and consultations.
  • Maintain accurate records of guest interactions and service appointments.
  • Address guest inquiries and concerns promptly and with care.
  • Collaborate effectively with team members to support smooth operations.
  • Perform administrative tasks as needed to enhance the guest experience.

Benefits

  • Generous Paid Time Off
  • 401K Plan
  • Access to Continuing Education Units (CEU) Classes
  • Complimentary Services at our Student Clinic
  • Product Discounts
  • Opportunities for Career Advancement
  • A Rewarding and Dynamic Work Environment

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

251-500 employees

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