Guest Service Representative - Substitute

Tricoci University•Indianapolis, IN

16d•$14 - $15

About The Position

Become a Substitute Guest Service Representative at Tricoci University! About Tricoci University: At Tricoci University of Beauty Culture, we are committed to delivering exceptional beauty education while fostering a positive environment for students and guests alike. Our mission is to empower students with the skills they need for success in the beauty industry and provide top-notch service to our clients. Position Overview: As a Substitute Guest Service Representative, you will fill in during busy periods and staff shortages to ensure a high level of customer service. Your hospitality and proactive attitude will contribute to creating a welcoming experience for students and guests visiting our campus.

Requirements

High school diploma or equivalent; additional education in hospitality or customer service is a plus.
Previous experience in customer service or guest relations is preferred.
Strong communication skills and a personable demeanor.
Excellent organizational abilities and the capability to multitask.
Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial.
A positive attitude and a readiness to assist wherever needed.
Availability for flexible scheduling based on operational demands, including weekdays, evenings, and weekends.

Responsibilities

Greet and assist guests and students in a friendly and professional manner.
Manage incoming phone calls and respond to inquiries regarding our educational programs and services.
Schedule and confirm appointments for beauty treatments and consultations.
Maintain accurate records of client interactions and service appointments.
Address guest concerns and inquiries promptly and effectively.
Collaborate with team members to ensure smooth and efficient operations.
Perform administrative tasks as necessary to support the overall guest experience.