Guest Service Representative - Substitute

Tricoci UniversityIndianapolis, IN
16d$14 - $15

About The Position

Become a Substitute Guest Service Representative at Tricoci University! About Tricoci University: At Tricoci University of Beauty Culture, we are committed to delivering exceptional beauty education while fostering a positive environment for students and guests alike. Our mission is to empower students with the skills they need for success in the beauty industry and provide top-notch service to our clients. Position Overview: As a Substitute Guest Service Representative, you will fill in during busy periods and staff shortages to ensure a high level of customer service. Your hospitality and proactive attitude will contribute to creating a welcoming experience for students and guests visiting our campus.

Requirements

  • High school diploma or equivalent; additional education in hospitality or customer service is a plus.
  • Previous experience in customer service or guest relations is preferred.
  • Strong communication skills and a personable demeanor.
  • Excellent organizational abilities and the capability to multitask.
  • Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial.
  • A positive attitude and a readiness to assist wherever needed.
  • Availability for flexible scheduling based on operational demands, including weekdays, evenings, and weekends.

Responsibilities

  • Greet and assist guests and students in a friendly and professional manner.
  • Manage incoming phone calls and respond to inquiries regarding our educational programs and services.
  • Schedule and confirm appointments for beauty treatments and consultations.
  • Maintain accurate records of client interactions and service appointments.
  • Address guest concerns and inquiries promptly and effectively.
  • Collaborate with team members to ensure smooth and efficient operations.
  • Perform administrative tasks as necessary to support the overall guest experience.

Benefits

  • Generous Paid Time Off
  • 401K Plan
  • Access to Continuing Education Units (CEU) Classes
  • Complimentary Services at our Student Clinic
  • Product Discounts
  • Opportunities for Career Advancement
  • A Rewarding and Dynamic Work Environment

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

251-500 employees

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