Guest Service Representative - Substitute

Tricoci University•Chicago, IL

15d•$15 - $16•Onsite

About The Position

Tricoci University of Beauty Culture is dedicated to fostering excellence in beauty education and providing an enriching experience for both students and clients. Our goal is to empower future beauty professionals with the skills and knowledge needed for success. As a Substitute Guest Service Representative, you will provide crucial support during peak times or to cover for staff absences. Your engaging personality and commitment to customer service will help create a welcoming environment for guests and students at our campus.

Requirements

Previous experience in customer service or a guest-facing role is preferred.
Strong verbal communication and interpersonal skills to engage effectively with guests.
Excellent organizational abilities with a knack for multitasking.
Proficiency in Microsoft Office Suite; experience with CRM software is advantageous.
A friendly demeanor and positive attitude focused on guest satisfaction.
Flexible availability to cover various shifts as needed, including weekdays and weekends.

Responsibilities

Greet guests and students in a friendly and professional manner.
Manage incoming calls and inquiries, providing detailed information about programs and services.
Schedule and coordinate appointments for beauty services and other university offerings.
Maintain accurate records of guest interactions and communications.
Address and resolve guest concerns with professionalism and care.
Collaborate with team members to ensure smooth operations and exceptional guest experiences.
Assist with administrative tasks and other duties as assigned.