Guest Service Representative/ Night Audit; My Place Hotel- East Moline, IL

Golder Hospitality•East Moline, IL

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About The Position

My Place Hotel in East Moline is hiring for a part time Guest Service Representative/Night Auditor to join our team. Please note- this is a PART TIME job with the potential to grow into FT. The My Place Hotel East Moline is a 64-room hotel that is connected to the Bend XPO, and we are hiring for a dependable guest- focused team member to cover a split second shift Guest Service Representative and 3rd shift Night Auditor position. Schedule: Part-time with potential to become full-time. Typical weekly schedule: two 3:00 PM – 11:00 PM shifts and two 11:00 PM – 7:00 AM shifts (rotating/evening + overnight). As the friendly face of the property, the hotel front desk representative/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. If you're a dedicated self-starter who treats punctuality like a priority and shows up ready to work, we want to meet you! If you're a night owl, bring your positive, can-do attitude and passion for delivering exceptional guest services. Availability for weekends and holidays are required. If you enjoy working with a friendly, upbeat team and take pride in making each guest's stay memorable, you'll fit right in! What is in it for YOU? Competitive wages Flexible scheduling Personal Days Off - start earning on day 1 Bonus Plan Holiday Pay Referral program Employee discount program

Requirements

Candidates must possess the following knowledge, skills, and abilities:
Great attention to detail
Excellent knowledge of local attractions and entertainment venues
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!
Comparable hotel size and scope of experience preferred
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Responsibilities

Assume the position of the Manager on Duty
Update all files and reset the system for the following day activity.
Welcome guests to the hotel and perform the check-in process.
Thank guests and perform the check-out process.
Answer all incoming and in-house phone calls.
Assist callers with making and/or changing reservations.
Assist all guests as necessary to ensure a positive experience.
Perform routine daily tasks.
Ability to work while standing for extended periods of time.
Assist with the laundry duties during the shift.
Assist with stripping rooms to set our housekeepers up for success.
Monitor building/security and handle emergency procedures when necessary.
Communicate shift notes and any guest/service issues to next shift or management.
Maintain front desk area and ensure adherence to hotel policies and safety procedures.