Guest Service Representative - LEAD Role- Full time-$16 , Paid

Nothing Bundt Cakes #83•Milton, GA

21h•$16•Onsite

About The Position

Come and share your passion for Joy, Delicious Cake, and Celebrations! Here at Nothing Bundt Cakes Alpharetta, we bring joy to everyone that steps into our bakery. You will have the opportunity to create genuine connections and develop into the best that you can be. The Nothing Bundt Cakes (NbC) Guest Service Representative Lead creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, and sells our delicious cakes. The Lead Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as overall excellence and efficiency in the workplace. The GSR Lead has full accountability for developing and maintaining an environment where there is a true commitment and focus on the best service to our guests and the highest quality standards. The GSR Leader will work in various positions throughout any given week and will help with the running of shifts when the General Manager is not present.

Requirements

Cheerful attitude
Enjoys interacting with diverse people.
Speak enthusiastically.
Diligent, organized and self-motivated.
Ability to learn quickly.
Ability to multitask
Time management skills to work in a tight fast-paced environment.
Capacity to perform repetitious tasks with precision
Attention to detail
Consistency and reliability
Values teamwork
Has the capacity to stand for extended periods and work in a fast-paced environment.

Nice To Haves

While no formal education or work experience is required, previous guest service experience at a retail store or bakery, and restaurant exposure is a plus.

Responsibilities

Lead Guest Services Representative role is responsible for ongoing training with peers, monitoring GEM standards, opening and closing duties, assisting with scheduling as well serving guests on a daily basis.
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
Handle guest escalated issues or inquiries.
Able to identify key customers– engaging with customers, inquiring about business needs or opportunities where we would be able to work collaboratively (such as corporate gifting, selling in building lobbies, monthly birthday programs, fundraising, etc.)
Work collaboratively with the entire leadership team.
Ability to assist with and execute outside sales events, large orders, and wedding orders.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Focus on sales growth: additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.