Guest Service Lead - Full Time

Omni Hotels & Resorts • Carlsbad, CA

12d • $28 • Onsite

About The Position

Projects leadership and professionalism, sets good examples, uses fair and good judgement when dealing with employees and hotel guests.

Requirements

• Prior Supervisory or Management experience strongly preferred.
• One to two years Front Desk experience required or demonstrated proficiency with that job function, preferably in an upscale, high-volume position.
• Cash-handling experience required.

Responsibilities

• Daily completion of Supervisor's checklist as determined by management.
• Daily review of memo book and e-mails.
• Leading of Front Desk staff.
• Assist in scheduling of Front Desk staff.
• Relieve Front Desk staff for breaks and lunches.
• Monitor all inventory for Front Desk supplies.
• Log and pass on all important information and complaints etc.
• Make sure all Front Desk employees are knowledgeable of policies and procedures, and that they read memos and e-mail daily.
• Check off work and make sure all employees balance at the end of their shift.
• Assist Rooms Controller in daily room assignments as needed.
• Other duties will be assigned.
• Responsible for the day to day operations of Front Desk and employee relations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed