Guest Service Rep.

Affinity Gaming•Las Vegas, NV

27d

About The Position

The Guest Service Representative will assist our guests with reservations, checking in and out of the hotel, and informing players of new promotions. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for completing transactions such as: registering hotel guests and assigning rooms, guests and player account maintenance, signing up new members, coupon redemption, awarding comps, and describing benefits of membership to qualified members. Greet all guests and determine how to best assist them. Issue room keys to guests at check-in Blocks rooms for groups, VIPs, and casino departments. Respond to all guest inquiries. Provide guest satisfaction through assistance, direction and information. Resolve complaints to ensure guest satisfaction. Assist with casino events and promotions, as required. Handles a cash bank. Other related duties as assigned.

Requirements

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
High school diploma or GED required.
Must be able to effectively communicate in English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Microsoft Office skills required.

Nice To Haves

Experience in a front desk or players' club role in a similarly sized property strongly preferred.
Knowledge of the Property Management System LMS is strongly preferred.