Guest Service Intern

Lakeside • Marblehead, OH

3d

About The Position

The Guest Service Intern assists in maintaining and communicating Lakeside’s information to guests, residents, and coworkers. The objective is to provide the intern with practical hands-on experience in administrative tasks and office operations by assisting with daily functions to contribute to team efficiency while learning from experienced professionals in a “guest experience” environment.

Requirements

• Excellent verbal communication skills
• Excellent interpersonal and customer service skills
• Basic understanding of administrative and clerical procedures and systems
• Proficient with Microsoft Office Suite or related software
• Academic or non-academic applicants excepted

Responsibilities

• Open and close the administration office as needed
• Check the brown suggestion box outside the administration door for any mail
• Greet guests, homeowners and walk ins, direct people to appropriate department
• Manage and answer phone calls in a professional manner and check and log messages on the answering machine.
• Address guest complaints and acknowledge guests concerns promptly in a professional manner
• Answer inquiries about the calendar of events, ticketing, gates, hotels, cottage rentals, Lakeside rules/ regulations, various Lakeside community organizations, and local attractions; and know how to obtain the information as needed
• Be familiar with department processes (safety services, grounds, maintenance, accounting, campground)
• Print Administration Forms (House Watch, Comments, Lost and Found, etc.) as needed
• Maintain open communication with other front desk staff and Director of Guest Services so there is continuity in response to the public
• Assist with sorting and distributing general mailing, and assessment mailings on an as needed basis
• Send faxes, run copies and laminate for guests, residents and coworkers
• Keep lobby, front desk area, kitchen area, and mail room orderly, clean and uncluttered
• Update displays in the lobby and outdoor brochure pockets; decorate lobby and front desk area seasonally
• Update mail room whiteboard calendar and front desk calendar with key dates and staff out of office
• Operate general office machines (copiers, cash register and credit card machine) and make appropriate monetary transactions
• Maintain and stock general office supplies when needed
• Maintain and stock kitchen supplies when needed
• Keep key log to check-out and check-in Lakeside facilities' and property owners’ keys from the vault
• Register and collect payment for Tram Tours
• Assist with House Watch, and Comments/Complaint Forms
• Acquire knowledge of other guest service departments and provide aid when needed
• Recipient for Lost and Found throughout Lakeside and try to reunite items with their owners as much as possible
• Create nametags for incoming employees
• Ensure that customer relations and guest satisfaction are of the highest priority for all interactions with guests
• Assist in providing a safe atmosphere for all guests at Lakeside
• Other duties as assigned relating to Guest Service throughout the organization

Benefits

• Employees are eligible for a season pass provided they work a minimum of 24 hours per week during the season; employees receiving Lakeside provided housing are required to work a minimum of 32 hours per week. Season passes are for employment use only and must be returned on the employee’s last day of employment.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed