Guest Service Host

1UP Entertainment + Social•Tampa, FL

73d

About The Position

1UP Entertainment + Social We are looking for an amazing Guest Services Host who is seeking a place to be themselves, become a part of something bigger and unite in delivering LEGENDARY Hospitality, GREAT Times, and Lasting MEMORIES! Come grow with us and be an integral part of our community, the customer’s we serve and achieve your goals of working in an industry that is ever changing, constantly evolving, and forever exciting! Base hourly + Tips We are looking for dynamic, fun-loving, energetic, outgoing, smiling and most important RESPONSIBLE individuals who want to become part of the most exciting new industry of social entertainment. If this describes you and you are ready to become a key part in delivering LEGENDARY GREAT MEMORIES to our guests, then we want YOU! The Guest Services Host will report to the Operations Manager and will be responsible for guiding all our guests through their gaming, dining and party experiences. You will be the master orchestrator of all things Guest service and engagement, Customer Satisfaction, hospitality with an opportunity to bring our brand alive through each and every guest interaction, including:

Requirements

Sense of Urgency with the ability to keep up in a fast-paced environment while delivering impeccable guest service
Aptitude and ability to quickly master a POS system and standard operating procedures
Willingness and ability to Clean and organize throughout and as a major part of closing duties of shift
A responsible, fun-loving, team player who has customer service experience
Team player and ability to deliver Legendary Hospitality is a MUST
Strong problem-solving skills and possess math skills and the ability to handle money and operate a POS system
Can effectively communicate with Management, Co-workers, and guests
Embrace that working at 1UP is a team sport dedicated to our Mission and Vision
Ability to work quickly and meet deadlines with minimal supervision in noisy, fast paced environment with frequent distractions
Must be able to stand and exert fast-paced mobility for several hours (entire shift) at a time.
Must have a good sense of balance, be able to bend, reach, mop, sweep, and kneel and have the ability to lift bus tubs, glass racks and trays frequently weighing up to 25-50 pounds
Must be Age 18 or older

Responsibilities

Be the smiling Face and warm welcome each of our guests receive upon entering 1UP
Facilitate a friendly, helpful, and inviting dining, birthday, event, and/or attraction experience by serving as the expert knowledge source of our dining program, attractions packages and equipment, specials, pricing, and menu to guide our guests in building Legendary Great Memories
Ensure the facility, table areas, and amusement equipment are always event-ready
Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.
Dining Estimate wait times for guests and monitor guest waiting list
Schedule reservations in advance for guest
Escort guests to their seats, provide a menu, and explain the specials
Regularly check the reservation book for next meal reservations
Assign tasks to the serving personnel for smooth running of the business
Assess guest demeanor and follow alcohol awareness procedures, promptly reporting any concerning behavior to management
Attractions Suggesting and promoting activities and packages based on guest’s needs, and activity availability
Be well-versed in not only the food and drinks we serve but also our 1UP VIP Loyalty and Selling programs
Demonstrate expert knowledge in POS systems - Semnox card system and Conqueror
Ring up accurate transactions in the POS system and process transactions quickly
Processing payment transactions and welcoming our Guests back
Bowling Troubleshooting or escalating lane or attraction malfunctions immediately
Ensure that all guests’ questions are answered and game play malfunctions are resolved so that guests feel welcome and are given responsive, friendly, and courteous service always
Issuing and cleaning bowling shoes; maintaining shoe organization, as needed
Escorting Guests to their lane and assisting them with their lane set up and ball selection, as assigned
Ensuring Guests adhere to all bowling and attraction safety standards
Enforce that all procedures, equipment needs, and safety protocols are met consistently
Demonstrate effective communication, conflict and incident resolution, quickly and courteously
Accommodate special requests for guests whenever possible
Log issues nightly
Do not give out concessions without following procedures, including management approval
Perform and uphold sanitation for the reception area, dining and table spaces, equipment, and tools.
Ensure that the environment is clean, organized, safe, and in good repair
Perform daily stocking and maintenance duties, as needed
Make recommendations to keep high standards of 1UP’s dining + beverage + guest service program
Notifies manager and keeps them fully informed of any potential issues or guest concerns
Positively represent the 1UP brand in our community and local market
Assist others and perform additional duties as directed