Guest Service Coordinator

Alpha Aesthetics Partners•Huntersville, NC

About The Position

Alpha Aesthetics Partners is partnering with the top med spas and aesthetics practices in the country. Alpha is advancing medical aesthetics through best-in-class training and support, driving expert knowledge sharing and commensurate growth through all of our partner practices. Alpha also provides top-notch support for administrative functions such as marketing, finance, and procurement, which allows providers to focus their time on more impactful patient care and growth strategies and reduces demands on office staff. Alpha is backed by Thurston Group, a private equity firm focused on investments in healthcare and business services companies with unparalleled success and numerous industry-leading exits. They are noted for their investment approach focused on growth and quality, underscored by the philosophy of partnering with the right people and advancing businesses the right way. The firm invests in a broad range of middle-market healthcare platforms. For more information, please visit www.thurstongroup.com. We are seeking a friendly, organized, and customer-focused Guest Service Coordinator for our practice. This role is critical in ensuring a smooth and positive experience for our clients, from the moment they book their appointment to the completion of their visit. The ideal candidate is passionate about customer service, detail-oriented, and thrives in a fast-paced environment.

Requirements

Previous experience in a front desk, administrative, or customer service role (experience in the medical or aesthetics field is a plus).
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Proficiency in scheduling software and Microsoft Office Suite.
Ability to multitask and stay calm under pressure.
A friendly and professional demeanor with a passion for delivering exceptional client experiences.

Responsibilities

Greet clients warmly upon arrival and ensure they feel welcomed and comfortable.
Answer phone calls, emails, and online inquiries promptly and professionally.
Schedule appointments and manage the clinic’s calendar effectively.
Check clients in and out, process payments, and handle billing inquiries.
Maintain accurate client records in the clinic’s management software.
Monitor inventory levels of office supplies and treatment products, and assist with restocking as needed.
Ensure the reception area and waiting room are clean, organized, and fully stocked with promotional materials and refreshments.
Coordinate with the medical and aesthetics staff to ensure seamless communication and operations.
Educate clients about available services, promotions, and loyalty programs.
Assist with social media and marketing campaigns, such as creating posts or managing engagement.