Guest Coordinator

Look Good Feel Good, Inc•Cedar Falls, IA

1h•Onsite

About The Position

Jiva SalonSpa, a busy downtown Cedar Falls Aveda lifestyle salon & spa, is looking for a passionate and energetic Guest Coordinator to join our team! This position is an important part of our business as our Guest Coordinator provides our guests with their first and last impression of our salon! If you are passionate about providing an excellent guest experience, this may be the right position for you! In addition to providing an excellent guest experience, our Guest Coordinator is also responsible for providing guidance and assistance with services and retail products. We are looking for someone who has an awareness of the importance of intention in their work on a daily basis. A commitment to focus on the guest's services, in a professional manner while instilling high ethics and confidentiality is our priority.

Requirements

One year previous experience in a similar guest experience environment preferred
Excellent client service, communication and organization skills
Ability to manage time effectively
Ability to perform basic computer skills
Self-motivated and ready to go above and beyond
Team player
Evening and Saturday availability

Responsibilities

Providing all guests with an excellent guest experience
Scheduling guest salon and spa services while implementing proper procedures
Educating guests on services and products
Maximize books for each service professional in a fair and consistent manner
Closing sales and encourage guests to pre-book services
Resolving guest challenges, utilizing support from the Salon Manager when necessary
Responsibility for balancing and checking register drawer
Interacts with other team members and management, involving the utmost in professionalism and teamwork