Guest Service Center Agent - Full Time
About The Position
Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui's premier southwestern coastline, the 15-acre beachfront resort will be located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants. The Guest Services Center Agent is an essential member of the hotel team. The host is responsible for ensuring that all guest related calls are handled in a professional and expeditious manner. The host will take spa and restaurant reservations for the resort's facilities and dispatching all guest requests to the appropriate hotel department. The GSC agent will support the Revenue hosts and activity partners in all guest related communications. The GSC agent will be responsible for the daily communication with the hotel on VIP arrivals, special requests, and daily activities. Hyatt has redefined the hotel experience that reflects the Hindi meaning of "Andaz, personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. This is not your typical career opportunity. This is the Hyatt Touch.
Requirements
- Excellent communication skills
- Schedule flexibility required, must be able to work variable shifts on any day of the week (full days include early mornings, mid-day, afternoons, evenings, overnights, weekends and holidays)
Nice To Haves
- Experience with HotSOS, OPERA, Book4Time, OpenTable, RESERVE, MICROS, and Microsoft Office preferred
Responsibilities
- ensuring that all guest related calls are handled in a professional and expeditious manner
- take spa and restaurant reservations for the resort's facilities and dispatching all guest requests to the appropriate hotel department
- support the Revenue hosts and activity partners in all guest related communications
- responsible for the daily communication with the hotel on VIP arrivals, special requests, and daily activities
Benefits
- Health, Dental, Vision, Chiropractic
- 401K Retirement Savings Plan
- Employee Stock Purchase Plan
- Paid vacation, Sick, Floating Holidays and 7 Observed Holidays
- Discounted rooms at any participating Hyatt location starting on the first day of employment
- Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
