Guest Services Attendant

The Virginian Golf Club Inc • Bristol, VA

18h

About The Position

The Guest Service Attendant plays a key role in creating a warm, welcoming, and seamless experience for guests of the Nicewonder Inn. This position assists with front desk operations, including check-in, check-out, and guest inquiries, while ensuring that service standards reflect the luxury and tranquility of our property. With a focus on professionalism, hospitality, and attention to detail, the Guest Service Attendant ensures every stay is memorable.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year in hotel front desk or guest service operations.

Nice To Haves

• Additional education or training in hospitality or related fields.
• Proficiency with property management systems and Microsoft Office.

Responsibilities

• Welcome guests upon arrival, assist with check-in procedures, and provide luggage support as needed.
• Process check-outs, payments, and billing with accuracy and professionalism.
• Respond promptly to guest inquiries regarding hotel amenities, services, and local attractions.
• Maintain the cleanliness and organization of the front desk and lobby areas.
• Coordinate guest needs with housekeeping, maintenance, and food & beverage departments.
• Monitor guest satisfaction and escalate concerns to management when necessary.
• Resolve guest complaints with empathy and professionalism to ensure satisfaction.
• Consistently uphold the service and hospitality standards of the Nicewonder Inn.

Benefits

• Competitive Pay – Fair wages with opportunities for growth.
• Health & Wellness – Comprehensive medical, dental, and vision coverage, plus company-provided life insurance at no cost to you.
• Retirement Planning – 401(k) plan with company contribution.
• Paid Time Off – Vacation, holidays, and sick time to support work–life balance.
• Team Member Discounts – Special pricing on lodging, dining, and vineyard experiences.
• Beautiful Work Environment – A scenic setting across 1,500+ acres of rolling hills, vineyards, and golf greens.
• Career Growth – Training, mentorship, and advancement opportunities across hospitality, golf, and agricultural operations.
• Positive Culture – Be part of a professional team that values respect, collaboration, and excellence in service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED