Guest Services Attendant
About The Position
The Guest Services Attendant is an essential part of the team and contributes to the overall mission of the division. They are often the first line of contact with our guests. Providing friendly, accurate, and professional guidance while assisting guests with questions. Receipting and collecting money for admission, rentals, and program fees, answering the phone, and data entry are daily tasks. This position will also be responsible for maintaining the overall cleanliness and appearance of any guest services areas which may include the gift store, front desk or concession stand if applicable. This individual must be a self-starter, who interacts well with guests, volunteers, and staff and willing to help where needed. This position requires daytime, evening, weekend, and holiday availability.
Requirements
- High school diploma, GED, or equivalent.
Nice To Haves
- Bachelor’s Degree in Business, Communications, Natural Sciences, History, or related field.
- One to three (1-3) years’ experience in cash handling and customer service.
- CPR, First Aid, AED certification.
Responsibilities
- Performs front-desk duties at the gift store; assists customers and maintains appearance of guest services related locations.
- Greets and engages with and assists the guests/public with any questions with warmth, professionalism, efficiency, and accuracy.
- Educates guests about the division mission and other guest related topics which might include; exhibits, conservation, theater, outdoor terrace and trail, membership, gift store product, concession product, rental inquiries, promotions, events, and education programs.
- Answers a multi-line phone system and routes calls and follows through with questions in a timely manner.
- Operates cash drawer and credit card machine which includes accurate money collection and change.
- Promotes and educates the guests about the value of the membership program.
- Processes admissions, creates receipts, balances cash register, and prepares applicable reports and daily deposit.
- Maintains gift store and/or concession stand (if applicable) appearance through cleaning, staging, restocking and food safety guidelines.
- Performs additional duties as required.
- Attends meetings and training.
- Assists as requested with events, rentals and education programs. A few examples might be set up, tear down, and trash removal.
- Provides support for staff with small projects.
- Manages stress brought about by interacting with potentially irate and/or defensive customers.
- Ensures compliancy with all applicable regulations, policies, and procedures in all duties.
- Performs work duties during the daytime, evening, weekend and sometimes holidays as required.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
