Seasonal - Guest Service Attendant

Houston Zoo•Houston, TX

6d•Onsite

About The Position

The Guest Service Attendant (GSA) works with large groups of students, teachers, and chaperones to ensure safe and organized admission onto zoo grounds. Guest Service Attendants assist Zoo Rangers with guests on grounds, giraffe feeding entrance and platform in addition to assisting with special events. During seasonal hours of operation, Guest Service Attendants monitor the Water Play area to ensure guest safety and service and inform them of Water Play area rules.

Requirements

High school diploma, general education degree (GED); or one to three months related experience and/or training
Experienced with guest/customer relations; ability to respond appropriately to safety concerns and guest complaints
Ability to read and comprehend simple instructions, short correspondence, safety rules and operating manuals. Ability to write simple correspondence and document reports/incidents. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding and practical problem solving to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
Experience in Microsoft Office applications
Ascending or descending stairs, ramps, ladders and the like, using feet and legs and/or hands and arms
Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow or slippery surfaces.
Bending legs downward and forward by bending leg and spine
Standing or moving about on foot to accomplish task, particularly for long distances or sustained periods of time
Using upper extremities to press against something with steady force
Using upper extremities to exert force. Raising objects from a lower to a higher position or moving objects horizontally
Perceiving size, shape, temperature, or texture by touching with skin, particularly the fingertips
Activities in which you must convey by spoken word or instruction to other workers accurately, loudly or quickly
Perceiving the nature of sounds with or without correction
Substantial movements (motion) of the wrist, hands, and/or fingers
Visual acuity including color, close/distance vision, depth perception, and peripheral vision
Ability to adjust focus
Moderate physical activity performing somewhat strenuous daily activities
Exerting up to 50 pounds of force occasionally to lift, carry, pull, or otherwise move objects
Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials
Produce negative test results for annual tuberculosis testing and vaccination for rabies or other zoonotic diseases

Responsibilities

Maintains guest, staff and resident health, safety and security service as a priority
Contributes to saving animals in the wild through: reduction of waste, water and energy use and inspiring guests and staff to take wildlife protecting actions
Ensures zoo guests and visitors receive positive and impactful guest experiences by applying top quality customer service standards and zoo principles
Provides exceptional internal and external guest service per established guidelines. Greets and assists guests in a friendly and positive manner providing information regarding zoo events, rules, directions and amenities
Seeks opportunities to engage guests by providing messaging/stories/experiences of how the zoo is actively saving animals in the wild
Organizes school groups in public parking bus drop off location and assists with entrance to the zoo in an orderly fashion; assists in organizing school groups as they exit the zoo
Explains check-in procedures and zoo rules to all students, teachers and chaperones
Assists in setting up and breaking down of parking lot equipment
Assists in directing buses with parking/unloading procedures
Assists Ranger team members with monitoring group adherence to zoo rules while on zoo grounds
Monitors water play area and ensures safety rules are followed
Reports unsafe conditions or safety concerns to Ranger Supervisor
Assists Ranger team members with minor first aids
Understands and is knowledgeable of departmental manual, emergency plans, emergency phone numbers and protocols
Assists with lost child procedures, giraffe feeding, and guest service while on zoo grounds
Monitors the zoo’s traveling exhibit area
Communicates professionally and appropriately with Rangers and other zoo staff over handheld radio; responds timely to radio requests
Assists with special events as required
Performs other duties as assigned