Guest Service Associate
About The Position
At XWELL Health, Wellness, Beauty, we're more than a spa-we're a destination for luxury beauty, aesthetics, and wellness experiences. With a strong local following and expanding service offerings, our centers attract discerning clients who value excellence, results, and world-class care. We are seeking a Guest Experience & Sales Associate with a passion for the med spa industry, beauty, and wellness. This is an exciting role for someone who thrives in a fast-paced, luxury environment and loves building relationships that translate into client loyalty and sales success. You'll be the first point of contact for guests, creating a seamless and welcoming experience, while also driving revenue through education, promotions, and personalized service.
Requirements
- Passion for beauty, aesthetics, and wellness-experience in the med spa or luxury hospitality industry preferred.
- Sales-driven mindset with proven ability to meet or exceed goals.
- Exceptional interpersonal and communication skills; polished, professional presence.
- Tech-savvy and comfortable supporting guest engagement through digital tools and social platforms.
- A team player who thrives in a dynamic, fast-paced environment.
Responsibilities
- Provide warm, professional, and high-touch customer service to every guest.
- Educate clients about spa treatments, memberships, and promotions to increase sales and retention.
- Pre-book and encourage repeat visits, nurturing long-term guest relationships.
- Manage appointments and reservations to ensure a smooth guest flow.
- Support social media initiatives by helping highlight promotions, services, and client experiences.
- Collaborate with the Spa Manager and team to meet and exceed sales and performance goals.
- Maintain a luxury-level spa environment by ensuring spaces are clean, organized, and guest-ready.
Benefits
- Competitive base pay plus sales commission opportunities.
- Medical, Dental, and Vision plans (Full-Time employees only)
- 401K with corporate match (Full-Time employees only)
- Generous PTO plan
- Scholarship Program (Full-Time employees only)
- Professional growth and development opportunities in the fast-growing med spa industry.
- A supportive team environment where passion, drive, and innovation are celebrated.
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What This Job Offers
Career Level
Entry Level
Industry
Health and Personal Care Retailers
Education Level
No Education Listed
Number of Employees
501-1,000 employees
