Guest Service Associate

Atrium Hospitality • Stamford, CT

4d • $21 • Onsite

About The Position

What You Will Do Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm. Support and train new front desk team members—you’re the friendly coach they’ll thank later. Resolve guest issues quickly and professionally (bonus points if they leave smiling). Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Requirements

• Customer service experience
• High school diploma or equivalent
• Tech savvy enough to use hotel systems with confidence
• Able to lift 50 lbs and stay on your feet

Nice To Haves

• Experience in hospitality or leadership (preferred)

Responsibilities

• Oversee front desk operations
• Handle guest check-ins and check-outs
• Support and train new front desk team members
• Resolve guest issues
• Manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Benefits

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees