Guest Service Ambassador at Watercolor Inn

ST JOE RESORT OPERATIONS LLC•Santa Rosa Beach, FL

2d•Onsite

About The Position

The role of Guest Ambassador is responsible for greeting guests eagerly as we welcome them into our establishments. This position is the first and last to interact with guests and are responsible for providing excellent customer service. The Guest Ambassador completes tasks like answering phone calls & emails, checking guests in & out, assisting with the transportation of luggage & assisting with guest inquiries. This role is a vital aspect in assuring we supply the guest with exceptional southern hospitality.

Requirements

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read write, speak, and communicate in basic English preferred
Valid driver’s license (preferred)
Previous hospitality experience preferred
Detail oriented and thorough
Ability to perform consistent work to the highest of standards
Ability to remain discreet and respect the privacy of guests
Ability to interact with guests in a pleasant friendly way
Strong listing skills
Knowledge of guest service operations
Ability to identify and independently resolve issues
Ability to implement operations to achieve service excellence
Basic knowledge of the surrounding area and local attractions
Excellent written and verbal communication skills
Ability to stand and move throughout front office and lobby while continuously performing essential job functions
Ability to lift to 30 lbs
Occasional twisting, bending, stooping, reaching, and walking
Frequent talking, hearing, seeing, and smiling

Responsibilities

Registers guest and accommodates requests whenever possible
Handles both check-in and check-out process
Communicates with housekeeping and other departments and understands room status
Resolves guest issues promptly and professionally
Receives payment and resolves any billing concerns
Answer phones and respond to emails in a professional and friendly manner
Maintain a clean and organized workspace
Unload and transport guest luggage upon arrival
Assist with the transport and loading of guest luggage upon departure
Assist guests with any needs, questions, or special requests
Assist guests with parking
Be aware of daily hotel activities, group and VIP guests
All other duties as assigned