Guest Service Ambassador, Full Time, Days
About The Position
Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Guest Service Ambassador to join our Food and Nutrition Services team in Springfield, MA. The Guest Service Ambassador (GSA) facilitates patient meal and snack selections, assembles and delivers patient meals in an established timeframe with an emphasis on customer service. GSA's provides guidance to patients and family members to select foods that are in compliance with Medical Nutrition Therapy (MNT) orders. GSA's provide support for nursing and Clinical Nutrition Team and facilitate intra and inter department communication to provide quality patient care and enhance patient satisfaction. GSA's may also assist with inventory of stock items for the tray assembly areas.
Requirements
- Experience in hospitality/food services industry strongly preferred
- 1-2 years' experience in customer service
- Ability to work rotating days, including weekends and holidays
- Ability to multitask
- Computer literate
- Strong communication skills, both verbal and written
- GED or HiSET
Responsibilities
- Assesses patients for appropriateness for food selections.
- Assist patients and family with meal selections when indicated.
- Provides guidance and encourages patients and/or family to select foods that meet MNT orders. Recommends alternatives. Confirms MNT orders and allergies in CIS and CBORD systems.
- Communicates consistent food choice and/or intake problems to Clinical Nutrition Team and nursing.
- Accurately assembles patient snacks and meal trays that are in compliance with diet orders and food allergies.
- Delivers meals, snacks and supplements to patients. Coordinates meal delivery with nursing for patients on points of care.
- Uses dual identifiers when delivering trays and snacks.
- Ensures completeness and accuracy of tray and assists patients with tray set up when needed.
- Practices clean in, clean out.
- Records supplement, fluid and meal intake. Records calorie count when ordered.
- Reports patient snack/meal problems to Supervisor or Liaison.
- Stock and refill cold and dry storage supplies for patient tray assembly and back up areas.
- Practices safe food handling including maintaining appropriate food temperature, hand washing and personal hygiene.
- Accurately processes Commissary orders to maintain par level for tray line food items.
- Accurately assembles patient snacks in compliance with diet orders and food allergies.
- Accurately performs tray tracking.
- Practices First in, First out.
- Delivers meals and snacks to units independently
Benefits
- Excellent Compensation
- High-quality, low-cost medical, dental and vision insurance
- Generous PTO – up to 25 days in the first year, with scheduled earned increases
- Continuing education support and reimbursement
- First Time Home Buyers Financial Packages
- Farm Share Memberships
- 403b retirement company match & annual company contribution increase based on years of service
- Free money coach advice from a certified professional
- Wellbeing programs that include but are not limited to mental, physical, and financial health
- Pet, home, auto and personal insurance
- Life insurance
- Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
