Guest Service Ambassador

Diamond Jo Casino Dubuque • Dubuque, IA

9d

About The Position

Through direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty. Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs. Circulate on the casino floor assisting guests with questions and requests. Provide excellent customer service and promote Players’ Club benefits and events. Instruct customers on the Players’ Club point system, awarding prizes and proper use of the club card. Assist Casino and Slot Hosts with Player development efforts and events

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• One to two years experience in customer service.
• Must have excellent oral and written skills and exceptional customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsibilities

• Encourage customer retention and loyalty through various communication methods.
• Recruit new Players' Club members and increase rated play.
• Attend to guests' needs and assist with questions and requests on the casino floor.
• Provide excellent customer service and promote Players’ Club benefits and events.
• Instruct customers on the Players’ Club point system and proper use of the club card.
• Assist Casino and Slot Hosts with Player development efforts and events

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED