Guest Service Agent (Full Time)

Human Resources Team•Waimea, HI

63d

About The Position

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more. At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us. Division: FB Restaurant (FBR005) Band 1U MK IRD Waithelp Primary Responsibilities: Set-up room service carts with food and beverage orders and deliver to guest rooms. Insure that the food and beverages are served with the proper garnishes, utensils and condiments. Greet guests in a warm and friendly manner, personalizing the service according to procedures and standards. Responsible for the daily maintenance of china, glassware, silverware and linen. Retrieve carts and trays from guest rooms, corridors or housekeeping closets. Answer telephone and take room service orders when needed. Does side duties, keep equipment and work area clean and tidy.

Requirements

Department of Health TB test clearance.
Must be at least 21 years of age to serve alcoholic beverage.

Responsibilities

Check all food and beverage items, garnishes and condiments, etc. to insure that the order is correct, fresh and properly prepared and presented.
Ensure china, glassware, flatware and linen are clean and in proper conditions to be used for service.
Deliver food and beverage in a timely manner, greet guests in a warm and friend manner, personalizing the service.
Set-up food and beverage orders according to standards; present checks according to procedures.
Does follow-up service in picking up orders from rooms; retrieve dirty dishes and trays.
Responsible for the cleanliness of the carts, trays and equipment.
Perform side duties; keep work area clean and orderly.
Transport dirty dishes, glassware, linen, etc. to dishwashing area.
Properly secure all areas as required.
Deliver resort or group amenities.
Report any unauthorized or suspicious persons on guest room floors to security.
Answer telephone and take food and beverage orders if needed.
Maintain the par stock inventory of all items.
Pick-up and stock linen and other supplies.